Platform Terms for Cleaning Agencies
The TidyTime platform provides scheduling, client management, cleaner management, invoicing, and notification tools for cleaning agencies.
The platform is provided "as is" as a software tool only. Independent Systems Ltd does not participate in, monitor, or have any responsibility for your business operations, client relationships, or cleaner management.
You are solely responsible for your cleaning business, including all services provided, client satisfaction, and cleaner management.
You must provide accurate, current business information and maintain account security. You are responsible for all activities under your account and must notify us immediately of any unauthorized access.
You must maintain appropriate business insurance including public liability insurance of at least £1 million, professional indemnity insurance, and employers' liability insurance (if applicable).
Monthly subscription service with tiered pricing. Payment is due monthly in advance via Stripe.
You may upgrade, downgrade, or cancel at any time. Cancellation takes effect at the end of the current billing period with no refunds for partial months.
We reserve the right to change pricing with 30 days notice.
You must maintain your own Stripe account for client payments. You are the merchant of record for all transactions.
We are not responsible for payment disputes, chargebacks, or refunds. All payment issues are between you and your clients.
We act as a data processor; you are the data controller for your client and cleaner data. You must have lawful basis for all personal data you input and are responsible for your own GDPR compliance.
You must display a privacy notice when directing clients to our booking platform.
Client phone numbers and contact information will be visible to cleaners assigned to their appointments for operational purposes. You must ensure your clients are aware of this.
Upon request, we will export your data within 30 days in CSV format. We will retain data for 6 months after account termination unless you request deletion.
You must not use the platform for any illegal purposes. Email/SMS usage must comply with UK laws (PECR). No spam, harassment, malicious use, or sending to purchased lists.
You must have appropriate consent for marketing messages. We may monitor usage patterns to prevent abuse and reserve the right to suspend or terminate email/SMS features immediately for non-compliance.
We retain all rights to the platform software. You retain all rights to your business data. You grant us license to use your data solely to provide the service.
TO THE MAXIMUM EXTENT PERMITTED BY UK LAW, WE SHALL NOT BE LIABLE FOR: any indirect, consequential, or economic losses; loss of profits, business, or revenue; loss of anticipated savings; loss of or damage to data (beyond our reasonable control); any claims from your clients or cleaners; or any issues with the cleaning services you provide.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 3 MONTHS PRECEDING THE CLAIM.
NOTHING IN THESE TERMS EXCLUDES LIABILITY FOR DEATH, PERSONAL INJURY, FRAUD, OR ANY LIABILITY THAT CANNOT BE EXCLUDED UNDER UK LAW.
You agree to indemnify and hold us harmless from any claims arising from your cleaning services, your relationships with clients or cleaners, your use of the platform, your breach of these terms, or your violation of any laws.
We aim for reasonable availability but do not guarantee uninterrupted service. We are not liable for any downtime or service interruptions.
Scheduled maintenance will be notified where possible. Force majeure events excuse performance.
Either party may terminate with 30 days notice. We may terminate immediately for any suspected breach of terms.
Upon termination, you may request data export within 30 days. We will provide your data in CSV format within 30 days of request.
Post-termination, we have no obligation to maintain your data beyond 6 months.
These terms are governed by English law and disputes shall be resolved in English courts.
If any term is found invalid, the rest remain in effect. These terms constitute the entire agreement.
We may update these terms with 30 days notice.
Independent Systems Ltd
Email: info@tidytime.co.uk
Company Number: 16576551